How long does it take to get my order?
Custom or Made to Order items take approximately may take 3-6 weeks to ship out. In-stock items will ship out in 3-7 days. Order with diamonds or birthstones may take 4-8 weeks to ship out. Expedited services may be available, contact us for more information.
I'm trying to checkout and I'm getting the error message: "Something's gone wrong. We're experiencing difficulty processing your transaction. Please contact us or try again later."
Double check your billing address is correct. We can only ship to the billing address and if your address is not correct your bank may be declining the transaction.
Can I ship my order to somewhere other than my billing address.
If you use the credit card processing option on our website, we can currently only ship to your billing address. Entering the another address other than your billing may delay your order. If you use the PayPal checkout option you may ship to an alternative address.
Do you ship internationally?
Yes but please use the Paypal checkout option for all international orders. You do not need a Paypal account to use this option. Just choose check out with Credit or Debit Card at the log in page.
What if I don't have a Paypal Account?
You do not need a Paypal account to use this option. Just choose check out with Credit or Debit Card at the Paypal log in page.
What is your return policy?
Custom Made / Special Orders
Due to the nature of custom order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.
Non-custom Merchandise may be exchanged or used as a Merchandise Credit provided:
1. Request is made within 30 (thirty) days.
2. Exchange/Credit request is accompanied by all original receipts and documents, including sales incentives and promotions.
3. Merchandise is in new condition.
Merchandise sold at “Marked Down,” or “Clearance price” is sold as ALL Sales Final. No refunds, No Merchandise Credit and No Exchanges.
Are your prices online the same as in your stores?
While we do offer the occasional online only special, our prices online will be the same as in stores.
How do I size myself for a Hawaiian Bracelet?
Hawaiian Bracelets sizing is measured in inches. Click here to discover how to measure yourself at home.
Can I order online and pick up at your store?
Yes. In store pickup in currently only available to Hawaii residents online. If you are out of state and would like to pick up in store please email us firstname.lastname@example.org for assistance. Please note the only person who can pick up the order in-store is the cardholder of the credit card that was used to place the order. There are no exceptions.
I placed my order a while ago and it still says in factory?
We customize all orders in our factory in Honolulu, so our status system is just 3 steps. New Order > In Factory > Shipped.
Do you offer any layaway programs?
We have layaway, 3 months - 50% down and then 3 payments, available in stores . If you are out of state or on the neighbor islands our website does not support our layaway program but you call or email us we can help you place that order.
Do you offer any financing programs?
We have in-store financing option and we also accept Pay Pal Credit online: You can learn more here.
Can I change make a change to my order?
Once an order is started it can be changed but it will be 50% of the originally total and any additional charges.
Will the black enamel of the names come off?
Yes, eventually the black enamel will wear off, the basic nature of gold and sterling silver will not allow any enamel material to adhere permanently. Royal Hawaiian Heritage Jewelry offers a lifetime guarantee on our enamel. For instructions on returning your heirloom's for re-enameling email us.
The black enamel has worn off, can it be repaired?
Yes. Royal Hawaiian Heritage Jewelry offers a lifetime guarantee on our black enamel. For instructions on returning your heirloom's for re-enameling email us.
Can my old Hawaiian bracelet / ring be resized?
Yes, the rings and bracelets can be resized and re-engraved so you can't tell it's been sized. Email / Text us for more information and instructions on how to return your items for repair.
Do you repair jewelry not from RHHJ?
Yes, our factory can help you with any repair, email us for more information and instructions on how to return your items for repair.
How can I use my store credit?
To apply your store credit to an order when checking out, you must first log in to your account. Once logged in, you will see your available store credit listed in the top menu bar of your homepage or on your account page. When you check out, you will be given the option to use their store credit to pay for your order or to use an alternative payment method and save the store credit for a future purchase.